Frequently Asked Questions
HOWUS ONLINE STORE
Membership Benefits
Existing member points and membership levels will be sent individually via email along with new membership benefits at a later date.
We ask for your generous understanding.
Membership Benefits
Existing member points and membership levels will be sent individually via email along with new membership benefits at a later date.
We ask for your generous understanding.
1% of actual purchase amount accumulated
10% discount on new products for a limited time
Always 5% discount
- It can be used if the cumulative accumulated points are 3,000 won or more and the purchase amount is 50,000 won or more. The points for purchases made on the same day can be used from the next day.
- Memberships for the online store and Samcheong Showroom are not linked.
10% discount on new products for a limited time
Always 5% discount
- It can be used if the cumulative accumulated points are 3,000 won or more and the purchase amount is 50,000 won or more. The points for purchases made on the same day can be used from the next day.
- Memberships for the online store and Samcheong Showroom are not linked.
[SAMCHEONG SHOWROOM]
- Address information: 76-1 Samcheong-ro, Jongno-gu, Seoul
- Information on operating hours: Operates from 12:00 to 20:00 on Thursdays - Mondays (regularly closed on Tuesdays and Wednesdays) including weekends.
[HYUNDAI PANGYO]
- Address information: 5F, Hyundai Department Store Pangyo Branch, 20 Pangyoyeok-ro 146beon-gil, Bundang-gu, Seongnam-si, Gyeonggi-do HOWUS
- Information on operating hours: Same as department store operating hours, operating from 10:30 - 20:00 on weekdays and 20:30 on weekends and public holidays.
- Address information: 76-1 Samcheong-ro, Jongno-gu, Seoul
- Information on operating hours: Operates from 12:00 to 20:00 on Thursdays - Mondays (regularly closed on Tuesdays and Wednesdays) including weekends.
[HYUNDAI PANGYO]
- Address information: 5F, Hyundai Department Store Pangyo Branch, 20 Pangyoyeok-ro 146beon-gil, Bundang-gu, Seongnam-si, Gyeonggi-do HOWUS
- Information on operating hours: Same as department store operating hours, operating from 10:30 - 20:00 on weekdays and 20:30 on weekends and public holidays.
- Order cancellation: You can request order cancellation through Channel Talk consultation or phone consultation. (Custom-made products such as handmade shoes and ACC cannot be exchanged or refunded after payment.)
- Order change and address change information: You can request changes to your order details through Channel Talk consultation or phone consultation.
- When canceling a product that has already been shipped: Since changes and cancellations are not possible for products that have already been shipped, cancellation requests, excluding incorrect delivery or defects, will be returned as a simple change of mind or exchange. Round-trip shipping fees will be charged for exchanges and returns due to a simple change of mind, so please order carefully.
- Order change and address change information: You can request changes to your order details through Channel Talk consultation or phone consultation.
- When canceling a product that has already been shipped: Since changes and cancellations are not possible for products that have already been shipped, cancellation requests, excluding incorrect delivery or defects, will be returned as a simple change of mind or exchange. Round-trip shipping fees will be charged for exchanges and returns due to a simple change of mind, so please order carefully.
- All products, excluding reservation and order products, are shipped sequentially in order of order within 2-3 days.
- Custom-made products and scheduled delivery products are delivered in approximately 2 weeks.
- Please check the delivery schedule for each product before ordering. Please understand that delivery schedules may vary for each product, so it is difficult to provide accurate information.
- For pre-order orders, please refer to the expected delivery date notice for each product.
- Custom-made products and scheduled delivery products are delivered in approximately 2 weeks.
- Please check the delivery schedule for each product before ordering. Please understand that delivery schedules may vary for each product, so it is difficult to provide accurate information.
- For pre-order orders, please refer to the expected delivery date notice for each product.
- For regular products that are not products whose shipment has been delayed separately, we only provide combined shipping for shipments with the same name and address confirmed.
- If you do not wish to receive combined shipping, please contact us through the 1:1 Q&A bulletin board on the site or CS phone.
- Please check the delivery schedule for each product before ordering. Please understand that delivery schedules may vary for each product, so it is difficult to provide accurate information.
- If you do not wish to receive combined shipping, please contact us through the 1:1 Q&A bulletin board on the site or CS phone.
- Please check the delivery schedule for each product before ordering. Please understand that delivery schedules may vary for each product, so it is difficult to provide accurate information.
[Please note that in order to prevent computer errors and ensure smooth CS processing, we are providing guidance separately for showroom purchases and online in-house mall purchases. ]
- In the case of custom-made products, exchanges and refunds are not possible due to the 1:1 nature of the product being produced based on the order quantity.
- If the packaging is damaged or shows signs of wear, exchange/return is not possible.
- If there is a problem with the product, exchange is possible only for the same product and size.
[For offline showroom purchases]
- Please visit the showroom within 7 days of purchase with the product and package in the same condition as when purchased, order form and receipt, and payment method.
(Even if you visit, if the condition of the product is damaged, exchange or return may not be possible.)
[In case of online purchase from our own mall]
- Exchanges/returns can be made through 1:1 Channel Talk consultation or phone consultation within 7 days of receiving the product.
- If the product is returned within 7 days from the date of return application, exchange/refund is possible based on the consultation details only if there are no problems with the product through product inspection.
- If a product is arbitrarily returned without receipt, it will be considered as an unconfirmed product and will be returned without notice.
- In the case of custom-made products, exchanges and refunds are not possible due to the 1:1 nature of the product being produced based on the order quantity.
- If the packaging is damaged or shows signs of wear, exchange/return is not possible.
- If there is a problem with the product, exchange is possible only for the same product and size.
[For offline showroom purchases]
- Please visit the showroom within 7 days of purchase with the product and package in the same condition as when purchased, order form and receipt, and payment method.
(Even if you visit, if the condition of the product is damaged, exchange or return may not be possible.)
[In case of online purchase from our own mall]
- Exchanges/returns can be made through 1:1 Channel Talk consultation or phone consultation within 7 days of receiving the product.
- If the product is returned within 7 days from the date of return application, exchange/refund is possible based on the consultation details only if there are no problems with the product through product inspection.
- If a product is arbitrarily returned without receipt, it will be considered as an unconfirmed product and will be returned without notice.
- In the case of exchanges and returns, requests can only be made after 1:1 channel talk consultation or phone inquiry. You must fill out and enclose the return receipt that was delivered with the product.
- If the product is arbitrarily returned without receiving an exchange or return, it will be returned without notification.
- In the case of custom-made or handmade products, exchanges and refunds are not possible due to the 1:1 nature of the product being produced based on the order quantity.
- Differences in the feel of the material, fit, or slight color may be due to differences in computer and mobile resolution and subjective individual differences, so these are not recognized as defects.
- If the packaging is damaged or shows signs of wear, exchange/return is not possible.
- If there is a problem with the product, exchange is possible only for the same product and size.
[If exchange or refund is not possible]
- If the product is not collected within 7 days from the date of receipt
- If the product is arbitrarily returned without receipt
- If the value of the product is reduced by the consumer due to damage, loss, washing, scent, contamination, stretching, dead skin cells or cosmetic marks, etc.
- If individual orders or custom production are carried out after order completion, irrecoverable losses are incurred to the seller.
- For products that are sold out or on sale
- When it is stated in advance that exchange/return is not possible due to the nature of the product.
- In case of color transfer and color fading as specified due to the characteristics of natural leather, jeans products, etc.
- If the product is arbitrarily returned without receiving an exchange or return, it will be returned without notification.
- In the case of custom-made or handmade products, exchanges and refunds are not possible due to the 1:1 nature of the product being produced based on the order quantity.
- Differences in the feel of the material, fit, or slight color may be due to differences in computer and mobile resolution and subjective individual differences, so these are not recognized as defects.
- If the packaging is damaged or shows signs of wear, exchange/return is not possible.
- If there is a problem with the product, exchange is possible only for the same product and size.
[If exchange or refund is not possible]
- If the product is not collected within 7 days from the date of receipt
- If the product is arbitrarily returned without receipt
- If the value of the product is reduced by the consumer due to damage, loss, washing, scent, contamination, stretching, dead skin cells or cosmetic marks, etc.
- If individual orders or custom production are carried out after order completion, irrecoverable losses are incurred to the seller.
- For products that are sold out or on sale
- When it is stated in advance that exchange/return is not possible due to the nature of the product.
- In case of color transfer and color fading as specified due to the characteristics of natural leather, jeans products, etc.
- All HOWUS products are shipped after going through a thorough inspection process, but if you inevitably receive a defective product, we will exchange it for a normal product of the same size and size.
- In the case of a defective exchange, HOWUS will assist you in receiving the return after a channel talk consultation or phone inquiry, and the exchange will be processed free of charge, so shipping costs will not be incurred.
- In the case of a defective exchange, HOWUS will assist you in receiving the return after a channel talk consultation or phone inquiry, and the exchange will be processed free of charge, so shipping costs will not be incurred.
[If it is not defective due to the nature of the fabric or yarn]
- In case of fine black dots and miscellaneous threads on linen and cotton fabrics and yarns
- In case of scratchiness, fluff, or hair loss in wool fabrics and yarns
- In case of color transfer/fading of dyed fabrics (leather, suede, denim)
- In case of shedding of yarn such as angora, alpaca, mohair, sheep wool, etc.
[If it is not defective due to the nature of the manufacturing process]
- If there are white chalk marks/red pen marks on clothing.
(In most cases, they are shipped after being carefully removed, but if you find them, they are marks that can be easily erased with a steamer or wet tissue.)
- If there is a slight difference in the sewing direction, number of stitches, or spacing of the clothing (differences may occur during the manufacturing process by human hands and are not recognized as defective)
- In the case of fabric, yarn residues, and seams during the sewing process (especially in the case of sewing knits, residues from cut tissue may occur, but these can be easily removed with a tape cleaner, etc.). In the case of seams, they can be easily removed with scissors, etc. can)
- In case of slight differences in the positions of subsidiary materials (lace, buttons, zippers, etc.)
- If there is a difference from the detailed size listed (slight differences may occur depending on the shrinkage rate of the fabric, and since the measurement is performed by hand, an error range of approximately 1cm may occur)
- In case of fine black dots and miscellaneous threads on linen and cotton fabrics and yarns
- In case of scratchiness, fluff, or hair loss in wool fabrics and yarns
- In case of color transfer/fading of dyed fabrics (leather, suede, denim)
- In case of shedding of yarn such as angora, alpaca, mohair, sheep wool, etc.
[If it is not defective due to the nature of the manufacturing process]
- If there are white chalk marks/red pen marks on clothing.
(In most cases, they are shipped after being carefully removed, but if you find them, they are marks that can be easily erased with a steamer or wet tissue.)
- If there is a slight difference in the sewing direction, number of stitches, or spacing of the clothing (differences may occur during the manufacturing process by human hands and are not recognized as defective)
- In the case of fabric, yarn residues, and seams during the sewing process (especially in the case of sewing knits, residues from cut tissue may occur, but these can be easily removed with a tape cleaner, etc.). In the case of seams, they can be easily removed with scissors, etc. can)
- In case of slight differences in the positions of subsidiary materials (lace, buttons, zippers, etc.)
- If there is a difference from the detailed size listed (slight differences may occur depending on the shrinkage rate of the fabric, and since the measurement is performed by hand, an error range of approximately 1cm may occur)
[If it is not defective due to the nature of the natural leather product]
- If water loss or color transfer occurs in a humid or wet environment
(Due to the nature of natural leather, it is sensitive to moisture or moisture, so fading, creasing, wrinkles, etc. may occur)
- If color transfer occurs due to friction after wearing dark leather and light clothing (color transfer may occur due to the dyeing and processing characteristics of leather)
- If the surface of the leather product has slight scratches, stretch marks, wrinkles, spots, pores, tendons, etc.
(Selected natural leather is used, but since leather is also animal skin, scratches may be found)
- If there are differences in brightness, color, wrinkles, or texture of each part of the leather product.
(Selected natural leather is used, but since leather is also animal skin, differences may occur depending on the area)
[If it is not defective due to the nature of the manufacturing process]
- If there is a slight difference in the stitching direction, number of stitches, or spacing of the shoes.
(Differences may occur during the manufacturing process by human hands, so it is not recognized as defective)
- If there is a difference from the listed size
(Because it is measured by hand, an error of about 1cm may occur) - When the seams of shoes, heels, soles, etc. are not smooth.
(Due to the nature of the handmade shoemaking process, this may occur, but it is not a problem when wearing it)
- If the edge of the insole is gaping or separated while wearing
(Free repairs are available for problems that occur before wearing, and paid repairs are available for problems that occur after wearing)
- Fine silver pen, bond, and heat pen marks
(In most cases, it is shipped after being carefully removed, but since it can be easily removed, it will be repaired in-house rather than exchanged.)
- Discoloration of the heel of shoes and discoloration of socks
(We selected materials with as little color transfer as possible, but slight color transfer may occur depending on moisture)
- If water loss or color transfer occurs in a humid or wet environment
(Due to the nature of natural leather, it is sensitive to moisture or moisture, so fading, creasing, wrinkles, etc. may occur)
- If color transfer occurs due to friction after wearing dark leather and light clothing (color transfer may occur due to the dyeing and processing characteristics of leather)
- If the surface of the leather product has slight scratches, stretch marks, wrinkles, spots, pores, tendons, etc.
(Selected natural leather is used, but since leather is also animal skin, scratches may be found)
- If there are differences in brightness, color, wrinkles, or texture of each part of the leather product.
(Selected natural leather is used, but since leather is also animal skin, differences may occur depending on the area)
[If it is not defective due to the nature of the manufacturing process]
- If there is a slight difference in the stitching direction, number of stitches, or spacing of the shoes.
(Differences may occur during the manufacturing process by human hands, so it is not recognized as defective)
- If there is a difference from the listed size
(Because it is measured by hand, an error of about 1cm may occur) - When the seams of shoes, heels, soles, etc. are not smooth.
(Due to the nature of the handmade shoemaking process, this may occur, but it is not a problem when wearing it)
- If the edge of the insole is gaping or separated while wearing
(Free repairs are available for problems that occur before wearing, and paid repairs are available for problems that occur after wearing)
- Fine silver pen, bond, and heat pen marks
(In most cases, it is shipped after being carefully removed, but since it can be easily removed, it will be repaired in-house rather than exchanged.)
- Discoloration of the heel of shoes and discoloration of socks
(We selected materials with as little color transfer as possible, but slight color transfer may occur depending on moisture)
[For offline showroom purchases]
Please visit the showroom within 7 days of purchase with the product and package in the same condition as when you purchased it, your order form, receipt, and payment method.
(Even if you visit, if the condition of the product is damaged, a refund may not be possible.)
[In case of online purchase from our own mall]
- If you submitted your request directly to a courier company other than the one connected to HOWUS, please be sure to enter the tracking number through Channel Talk.
- As soon as the product is collected, it goes through a sequential inspection process, and all products are exchanged or refunded if no problems are found after inspection.
- Exchanges and refunds will be processed within 2-3 days after the returned product is properly collected.
- For card cancellation processing periods, please contact each card company separately.
Please visit the showroom within 7 days of purchase with the product and package in the same condition as when you purchased it, your order form, receipt, and payment method.
(Even if you visit, if the condition of the product is damaged, a refund may not be possible.)
[In case of online purchase from our own mall]
- If you submitted your request directly to a courier company other than the one connected to HOWUS, please be sure to enter the tracking number through Channel Talk.
- As soon as the product is collected, it goes through a sequential inspection process, and all products are exchanged or refunded if no problems are found after inspection.
- Exchanges and refunds will be processed within 2-3 days after the returned product is properly collected.
- For card cancellation processing periods, please contact each card company separately.
- HOWUS provides customers with a smooth purchasing environment and at the same time implements purchase restrictions to respond to design copying, copyright infringement, etc.
- Habitual order cancellation and return
- Detected after purchase for design copy purposes
- Unreasonable demands and work interference outside of established regulations
HOWUS's clothing, trademarks, designs, images, and intellectual property rights are all legally protected. Legal action may be taken against indiscriminate design copying and sales.
- Habitual order cancellation and return
- Detected after purchase for design copy purposes
- Unreasonable demands and work interference outside of established regulations
HOWUS's clothing, trademarks, designs, images, and intellectual property rights are all legally protected. Legal action may be taken against indiscriminate design copying and sales.